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Thread: Staff Management - New Style?

  1. #1
    Foundation Member Thai Dreamer ผู้เพ้อฝัน Minder's Avatar
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    Staff Management - New Style?

    I have spent the last 20 or so years of my working life in front line management and team leadership. Supervising teams of between 10 to 30 people.

    I have always found that positive reinforcement works best as a management tool for me. That is, I tell my staff they are doing well when they are, and I encourage them to do better. Positive feedback tends to get positive results, even when “kiss-kiss-kick-kick” feedback is required.

    In recent years I have noticed that management styles of others, particularly upper management, have shown a growing trend toward what I would call a “Negative feedback” approach.

    Communications and emails from upper management commence with statements about how “disappointed” they are with the latest efforts from staff regarding, health, safety, cost cutting or the implementation of the latest directives etc etc.

    Clearly they feel that this diet of constantly telling staff that what they are doing is “not good enough” is the best way to motivate them to do better. Frankly I feel it saps morale and is counter-productive but hey, what would I know.

    Is this just me or just the Company that I currently work for or do others see the same trend?

    Enjoy...
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    Life is the unexpected ...

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    Frequent Flyer kaptainrob's Avatar
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    It's Gazmac ... obviously not pulling his weight .... jk ok

    MrM, its a difficult trend to analyse. One needs to look at the balance sheet and read boardroom minutes to establish what's going on. From my [distant] perspective I see a lot of downsizing and reorganisation within SME's due to increased costs and seasonal downside.
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    Cheers, Rob.
    Lifes journey is not to arrive at the grave safely in a well-preserved body, but to skid in sideways totally worn out, shouting: holy s.h.i.t what a ride!

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    ประเทศไทยเพื่อน Founding Member Thai Dreamer ผู้เพ้อฝัน Changone's Avatar
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    Do these negative communications and emails arrive shortly after the annual company share dividends and bonuses for senior management have been announced?

    I know of no new management style that involves whining to middle managers about extraneous concepts like "How disappointed they are".

    As for Gaz, "Sergay, you are four days late for work"...555



    And where the hell was Biggles.....?....when you needed him last Saturday....?

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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน RakThai's Avatar
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    Yes, Minder, I see the same trend over here...
    Don't know if it's a management cultural change, or it has to do with economy.. I hope / think the latter..

    In times of big growth and even bigger profits, employee's are considered Human resources, and there is willingness to listen and aid them..
    In times of recession, employee's are a burden on the organisation and should not complain and work harder...

  5. #5
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน MarcTwoSix's Avatar
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    I struggle immensely with the different styles of management from US to Canada

    With the guys that work for me, I am as communicative as one can be. If you do a great job, I will tell you and give you the credit, but in the same breath if you suck, I will tell you. I believe that is the only way to manage. Now when I tell you that you aren't pulling your weight I will explain why and try and educate them on what needs to be done.

    I find in Canada, everyone is so worried about being "polite" that they rather talk behind people's back than actually get something done. So the person that isn't doing the job properly is not made aware of that, not taught the proper way to do it, the job is not done efficiently AND people are talking behind their back!
    It goes on all the time in Canada

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    Lamai Beach Bum Thai Dreamer ผู้เพ้อฝัน bacwaan's Avatar
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    The only way to manage is to set achievable/agreed upon KPIs and measure performance against them on a regular basis....don't let anyone slip behind...always offer help if needed...but if they are abusing your largesse cut 'em quick

    I have also found that allowing someone to "own" their ideas (that you have carefully introduced by stealth), never actually telling someone to do something/always asking, or even better getting them to volunteer....makes for a happier workplace
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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Dupree's Avatar
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    Quote Originally Posted by MarcTwoSix View Post
    I struggle immensely with the different styles of management from US to Canada

    With the guys that work for me, I am as communicative as one can be. If you do a great job, I will tell you and give you the credit, but in the same breath if you suck, I will tell you. I believe that is the only way to manage. Now when I tell you that you aren't pulling your weight I will explain why and try and educate them on what needs to be done.

    I find in Canada, everyone is so worried about being "polite" that they rather talk behind people's back than actually get something done. So the person that isn't doing the job properly is not made aware of that, not taught the proper way to do it, the job is not done efficiently AND people are talking behind their back!
    It goes on all the time in Canada
    Sounds like thailand's face saving management style...
    I just girl in bar. Buy me one dink?....

  8. #8
    Organic AI Quarky's Avatar
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    Quote Originally Posted by RakThai View Post
    Yes, Minder, I see the same trend over here...
    Don't know if it's a management cultural change, or it has to do with economy.. I hope / think the latter..

    In times of big growth and even bigger profits, employee's are considered Human resources, and there is willingness to listen and aid them..
    In times of recession, employee's are a burden on the organisation and should not complain and work harder...
    This.. I have always noticed that when a business is performing poorly.. stress levels rise and negative feedback permeates from the top. Business doing well... stress decreases and happiness and positive reinforcement flows... human nature?

    The best businesses likely find a way to maintain a positive reinforcement style no matter how well they are doing... as you'd think positive reinforcement even more important in times of trouble... happy workers work harder don't they? I do...
    My only experience was in a pie making factory managing the gravy team


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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Dupree's Avatar
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    I worked for an 8 person business. And the owner was a real antisocial creep ball. When he ripped into the Office Manger the OM would go after me and the other worker. He was really crappy at being a negative guy. I would just tell him to fark off...55
    I just girl in bar. Buy me one dink?....

  10. #10
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน MarcTwoSix's Avatar
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    Quote Originally Posted by Dupree View Post
    Sounds like thailand's face saving management style...
    Nah.....just p*ssy central
    God forbid adults speak open to each other.

    But I would imagine Canada's style is just as effective as face is in the workplace in Thailand!!

  11. #11
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน MarcTwoSix's Avatar
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    I work on a trade desk which means we all sit within 3 feet of each other.
    It is understandable you need privacy at times but my new boss goes into the conference room for every conversation.
    Our big boss will call, he hangs up and goes into the conference room.....I mean what does that portray to your group?
    The funny thing is they preached transparency with the monthly payouts(I use to détermine them on merit) and went to set % which totally de-incentivises people

  12. #12
    Foundation Member Thai Dreamer ผู้เพ้อฝัน Minder's Avatar
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    Quote Originally Posted by Changone View Post
    ....
    I know of no new management style that involves whining to middle managers about extraneous concepts like "How disappointed they are".
    ....
    To be clear it is not so much an extraneous concept but rather the visible formula like approach in their management style ... say for example that all corporate staff were supposed to complete an online survey by the end of the month .... if 80% had done so ... the standard approach taken by this management would be not to first thank the 80% for getting it done and then tell the other 20% to hurry up and get on with it ... but rather to state outright "How disappointed they are" that only 80% completed the survey as requested ...

    It is this total lack of rewarding effort ... even in simple day to day communications ... that I am noticing.

    The style is to highlight not what has been done but what has not been done.

    Enjoy...
    Life is the unexpected ...

  13. #13
    Organic AI Quarky's Avatar
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    ...the glass 20% empty approach...
    My only experience was in a pie making factory managing the gravy team


  14. #14
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน RakThai's Avatar
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    Quote Originally Posted by Minder View Post
    To be clear it is not so much an extraneous concept but rather the visible formula like approach in their management style ... say for example that all corporate staff were supposed to complete an online survey by the end of the month .... if 80% had done so ... the standard approach taken by this management would be not to first thank the 80% for getting it done and then tell the other 20% to hurry up and get on with it ... but rather to state outright "How disappointed they are" that only 80% completed the survey as requested ...

    It is this total lack of rewarding effort ... even in simple day to day communications ... that I am noticing.

    The style is to highlight not what has been done but what has not been done.

    Enjoy...

    Results, and bonuses are based on an all-or-nothing target approach..

    Yesterday I was first called by a safety guy about an accident...
    A fitter, while "brushing" a pipe before welding, got the brush against his little finger, skin lesion..
    Minor incident, I would say.. He went to the ER, they cleaned and glued the skin.. He was back at work within an hour..
    Can not use his left hand, but they gave him a job as a "confined space watch", so is effectively working..

    But... This was on a terrain of a big oil company...
    So an hour later I get a call from the chief medical services of the oil company... About the classification of the incident...
    International standard (which I do not generally (have to) use) differentiates between incidents requiring ER treatment and incident requiring medical procedures..
    I would call surgery a medical procedure, but for some reason the standard states "gluing" of a wound is a medical procedure...

    Since they all have "zero accident policies" the wound has become a big issue...
    His question was, if they could have treated that wound differently? Could they have sutured, could they have used suturing plasters?

    It's about nothing, really, only targets (lots of money involved)...
    He did not even ask about the guy...
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    Foundation Member Uber Dreamer ผู้เพ้อฝัน Gazmac's Avatar
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    That's exactly how they are DP !
    Even for the general worker as i am for them , all they do is to make you feel you are definitely just a number and should be proud to work for their company and we will beat you with a big stick until you do appreciate working for us ! Oh and by the way , forget about doing your actual job , we have all this ridiculous "look at how good we are " paperwork and online training(brain washing ) we want you to do so that we can bolster our ego's !

    P.S. my actual day to day boss is a great boss to work for ! hey Minder ! 555555
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    !qq!

  16. #16
    ประเทศไทยเพื่อน Founding Member Thai Dreamer ผู้เพ้อฝัน Changone's Avatar
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    The simple "Carrot and Stick" motivational approach has declined.
    This is in line with the decline in "Permanent" employment.
    Could it be in favor of a "You riff raff Me Boss" "Plenty more where you came from" kind of approach?
    And where the hell was Biggles.....?....when you needed him last Saturday....?

  17. #17
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน MarcTwoSix's Avatar
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    Quote Originally Posted by Changone View Post
    The simple "Carrot and Stick" motivational approach has declined.
    This is in line with the decline in "Permanent" employment.
    Could it be in favor of a "You riff raff Me Boss" "Plenty more where you came from" kind of approach?
    Just get qualified and very good at your job.....even if your not the top boss, you can still call a lot of your own shots

  18. #18
    ประเทศไทยเพื่อน Founding Member Thai Dreamer ผู้เพ้อฝัน Changone's Avatar
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    But what Minder is saying is that none of this matters if the boss just keeps saying he is disappointed that only 80% of his workers are performing up to scratch without recognising the fact that this means they are somehow responsible for the poor performance of the others.
    Minder likes this.
    And where the hell was Biggles.....?....when you needed him last Saturday....?

  19. #19
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Dupree's Avatar
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    Quote Originally Posted by Changone View Post
    The simple "Carrot and Stick" motivational approach has declined.
    This is in line with the decline in "Permanent" employment.
    Could it be in favor of a "You riff raff Me Boss" "Plenty more where you came from" kind of approach?
    It was in my situation. For one. He knew we didn't want to give up the short commutes we had. Otherwise we would probably get a new job in the city and spend a few thousand a year on commuting and over an hour each way in time compared to 10 minutes.
    I just girl in bar. Buy me one dink?....

  20. #20
    Foundation Member Thai Dreamer ผู้เพ้อฝัน Minder's Avatar
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    Quote Originally Posted by RakThai View Post
    Results, and bonuses are based on an all-or-nothing target approach..

    Yesterday I was first called by a safety guy about an accident...
    A fitter, while "brushing" a pipe before welding, got the brush against his little finger, skin lesion..
    Minor incident, I would say.. He went to the ER, they cleaned and glued the skin.. He was back at work within an hour..
    Can not use his left hand, but they gave him a job as a "confined space watch", so is effectively working..

    But... This was on a terrain of a big oil company...
    So an hour later I get a call from the chief medical services of the oil company... About the classification of the incident...
    International standard (which I do not generally (have to) use) differentiates between incidents requiring ER treatment and incident requiring medical procedures..
    I would call surgery a medical procedure, but for some reason the standard states "gluing" of a wound is a medical procedure...

    Since they all have "zero accident policies" the wound has become a big issue...
    His question was, if they could have treated that wound differently? Could they have sutured, could they have used suturing plasters?

    It's about nothing, really, only targets (lots of money involved)...
    He did not even ask about the guy...
    Awesome post Rak ...
    It made me feel like I was looking in a mirror... a mirror that shows the same world I work in now.
    Fascinating how the first thing that occurs to them is not how to stop it happening again but how can we "fudge" the figures and pretend it never happened at all.
    Zero accidents = Zero admissions ....555
    (The last line of your post was especially true to this life.... Oh yeah, we forgot there is a person somewhere in that statistic)

    Enjoy...
    Last edited by Minder; 2nd July 2014 at 10:20. Reason: Clarity ....
    Life is the unexpected ...

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