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Thread: Buying from Overseas Advice

  1. #1
    เมืองเชียงราย Thai Dreamer ผู้เพ้อฝัน Rivo's Avatar
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    Buying from Overseas Advice

    What should i do ?


    In about October last-year I was doing some research on where to buy some engine parts for my Yamaha Raptor ATV im going to rebuild. I found a website from the USA that stocked the parts I required and sent them an email, same day response with a shipping quote, a few emails back and forward and I had ordered the parts with shipping (about $600 USD all-up) and all paid for direct with my c/card. Was told shipping would be about 2 x weeks, no problem as no big rush.

    I waited and waited and no emails with tracking numbers, so I emailed them after about 6 weeks to be told my parts had already arrived ?.....I finally tracked down where the parts were, a post office here in Perth and they had been returned to sender as not enough information on the package for delivery ? (they didn't even put my phone number on the package) I emailed the company again and they said I did not supply enough information for delivery, that is wrong, they didn't put all the information on the delivery address paperwork. So they said they would resend.


    Its now about 6 months and no parts, I have rang multiple times and cannot get put through to the owner, ive sent countless emails with no response. Im getting pretty pi55ed off with situation, I tried calling again this morning and cant get through.


    Without getting on a plane to sort this out, and advice ?
    A Wise Man Once Said "Nothing"

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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Cippy's Avatar
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    Where is his shop Rivo? If it is near me I could go down when I get back to the U.S.

    This is where having American Friends is a bonus. I can't tell you how many time I have carried electronics around the world so friends could take advantage of American electronic prices, I have even shipping a few orders my around the world so people can use my address and order from Amazon. (Which I believe you have now is OZ).
    Never argue with an idiot, he will drag you down to his level and beat you with experience. M.T.

  3. #3
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Bacon's Avatar
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    Do it through your bank, should be easy enough. Dispute the transaction and they will pull the funds back out of their account.
    Not one shred of evidence supports the notion that life is serious.


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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Moo Uaon's Avatar
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    Yeah bank. Get them to cancel the payment.
    Only thing is it's 6 months after the payment... might be the only snag.
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    FACE YOUR FEARS LIVE YOUR DREAMS

  5. #5
    Uber Star Soi wanderer Uber Dreamer ผู้เพ้อฝัน briofoz's Avatar
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    Search for them on Facebook. You may find more info.
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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Bacon's Avatar
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    Quote Originally Posted by Moo Uaon View Post
    Yeah bank. Get them to cancel the payment.
    Only thing is it's 6 months after the payment... might be the only snag.
    Crap, you're right. The charge-back time limit is 60 days. Still worth giving it a crack though as there was some going back and forth in the middle.

    https://chargebacks911.com/chargeback-time-limit/

    Social media also a good idea. I'd start an all out war if you don't get anywhere with the bank.

    What's the name of the company?
    Not one shred of evidence supports the notion that life is serious.


  7. #7
    เมืองเชียงราย Thai Dreamer ผู้เพ้อฝัน Rivo's Avatar
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    Quote Originally Posted by Cippy View Post
    Where is his shop Rivo? If it is near me I could go down when I get back to the U.S.

    Thanks for the offer Cip.................There in : , Rancho Cucamonga, CA 91730, USA
    A Wise Man Once Said "Nothing"

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    เมืองเชียงราย Thai Dreamer ผู้เพ้อฝัน Rivo's Avatar
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    Quote Originally Posted by briofoz View Post
    Search for them on Facebook. You may find more info.

    I found alot of info, mainly about bad customer service 555
    A Wise Man Once Said "Nothing"

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    เมืองเชียงราย Thai Dreamer ผู้เพ้อฝัน Rivo's Avatar
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    Quote Originally Posted by Bacon View Post
    What's the name of the company?

    I dont want to name them just yet, I want to speak with the owner one more time, if I can get a hold of him 555
    A Wise Man Once Said "Nothing"

  10. #10
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Moo Uaon's Avatar
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    Maybe if you can prove they wasted a lot of time with the insufficient addressing the bank might factor it in?

    Good idea to contact your bank immediately though as they have your goods and money.
    Rivo and obes like this.
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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน obes's Avatar
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    ^^^ Yep - I'd defo talk to your bank. They may have a dispute clause that you can invoke !

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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Cippy's Avatar
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    Quote Originally Posted by Rivo View Post
    Thanks for the offer Cip.................There in : , Rancho Cucamonga, CA 91730, USA
    I know it well, It is on the way to Mom's house actually. I will be back in Cali end of the month.
    Changone and Rivo like this.
    Never argue with an idiot, he will drag you down to his level and beat you with experience. M.T.

  13. #13
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Moo Uaon's Avatar
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    ^ better brush up on your kung fu skills 55
    FACE YOUR FEARS LIVE YOUR DREAMS

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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน OZZYGUY's Avatar
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    I know its to late now but I have had this issue a few times but I paid with Paypal. Paypal got it sorted for me. Sorry I don't know what you can do Gav but suggest use Paypal rather than card in the future.

    Have you tried calling them on the phone.
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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Moo Uaon's Avatar
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    Bank will pull a payment same as PayPal both usually draw a line at 60 day's.
    FACE YOUR FEARS LIVE YOUR DREAMS

  16. #16
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน obes's Avatar
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    ^^^ I kind of hate it when a vendor - especially and OS one won't accept PayPal now - It's the only way to pay !
    Bacon likes this.

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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Bacon's Avatar
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    Quote Originally Posted by obes View Post
    ^^^ I kind of hate it when a vendor - especially and OS one won't accept PayPal now - It's the only way to pay !
    No shit! Big companies like Optus, iiNet and Telstra don't have PayPal as an option on their sites. It might be deliberate though for whatever reason.
    Not one shred of evidence supports the notion that life is serious.


  18. #18
    ประเทศไทยเพื่อน Founding Member Thai Dreamer ผู้เพ้อฝัน Changone's Avatar
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    Quote Originally Posted by Cippy View Post
    I know it well, It is on the way to Mom's house actually. I will be back in Cali end of the month.
    Quote Originally Posted by Moo Uaon View Post
    ^ better brush up on your kung fu skills 55
    Nah....just make yourself up to look like that dude from "No Country for old men"...instant cash refund...555
    Quarky likes this.

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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Moo Uaon's Avatar
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    Actually Ebay draw a line at 30 days. If you don't receive something let them know.
    FACE YOUR FEARS LIVE YOUR DREAMS

  20. #20
    Cadet Gold
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    I have just had an issue with a surf product manufacturer in the states ,i can state that i have never received such great customer service before .The item had broken slightly after my first use but was still usable ,i sent them an email they replied within an hour asked for a photo so i sent one .Within a coupleof hours i had a new one on the way free of charge from california now thats customer service .

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