Phuket Taxi and Transfers

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Thread: Customer service

  1. #1
    ประเทศไทยเพื่อน Founding Member Thai Dreamer ผู้เพ้อฝัน Changone's Avatar
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    Customer service

    I have put this in the Thai culture thread as I believe the answers may lie in understanding the cultural drivers of this behavior.

    I like shopping in Thailand because whenever you need something done there are usually a dozen or so people on the case, which is a far cry from what happens in western countries where people see customer service as a way of avoiding all actual contact with customers.

    But this, unfortunately is where the dream ends and the nightmare begins as you try wearily to apply your western expectations to Thai limitations.

    Example: The Thai store person does their utmost to communicate with you in English and to help you find whatever it is you are looking for. The trouble starts when they just can't find it in their domain. They hate to disappoint so don't tell you directly that they dont have it. Worse still, they have no concept of actually doing anything further to meet your requirements like say getting from another store, ordering in, etc etc.

    Example: The service person understands English well enough, but somehow your instructions still cannot be carried out without a long conversation with a Thai person who somehow understands exactly what you want.

    Example : The service person expects that you (The farang) will ask for the supply or service, even if you have a Thai person with you. Your wife, TG, feels uncomfortable asking for things even though it is her country and has the benefit of speaking the language fluently.

    There always seems to be some sort of palaver that has to be observed, even though the language part is understood.

    Anyone care to have a crack at this one?

    And where the hell was Biggles.....?....when you needed him last Saturday....?

  2. #2
    The artist formally known as Wabbits Thai Dreamer ผู้เพ้อฝัน wabbits's Avatar
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    Its like checking into hotels or car hire...Yes i can do it and Mrs W expects that i will....But if i let her do it it is always so much smoother...
    Have worked out if they dont have it stop all conversation.5555
    And taxi drivers always know where they are going....."Yeas mista not long we there"...As you go past the same corner for the third time..
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  3. #3
    Cadet Gold NamTanMot's Avatar
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    Quote Originally Posted by Changone View Post
    Your wife, TG, feels uncomfortable asking for things even though it is her country and has the benefit of speaking the language fluently.
    At first TG was very reluctant to ask when "they not have", but after saying questions are free many days in a row, the reluctance disappeared as she no longer wanted to hear "questions are free".
    I won the sperm-egg lottery. Invest wisely, spend carefully and give generously.

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    Cadet Gold NamTanMot's Avatar
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    Driving into the service station to get petrol ("oil") we had 5 attendents, including one to wave you in, another to put the advertising on top of the bonnet, another to fill up, and not sure why the other two were there, but between the 5 or them they didn't know which "oil" was required, even though there is a sticker on the cap!
    I won the sperm-egg lottery. Invest wisely, spend carefully and give generously.

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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน justcruzing1's Avatar
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    The only thing I would say, is don't think/expect like a westerner.

    A classic example of this is returned goods. On my 1st trip (in my TR) I took Jeab to Tesco to buy her a TV in the hope it would help her learn English.
    Little did I know at the time, that the 2.5x2.3m room she shared with 2 other girls would not accomodate it, she would have had to sleep on top of the TV..555
    So I said, we take back, but it was hot and we were tied, so I said tomorrow.

    For some unknown reason, I decided to call and inform them I was going to bring it back tomorrow, and I still hadn't opened the box, had the reciept etc.
    To my astonishment they said has to be returned same day or no refund, no credit. We then dragged ourself's off to retrive the TV from her room, hired a TuckTuck and took it back, they fought like a wounded dog, to try and not refund my money.
    "Of course you love me darling, I handsome man 55555"

  6. #6
    ประเทศไทยเพื่อน Founding Member Thai Dreamer ผู้เพ้อฝัน jontymate's Avatar
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    Hotel I was staying in had no hot water in the shower Flick mixer type. The fix it man came in and explained it had be plumbed the wrong way hot was cold and cold was hot. What would have been a 5 minute job to fix. But no ..he said he comes to the same room for many guest because of the problem
    Changone and Spot like this.
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    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน justcruzing1's Avatar
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    An extract from my TR when I took Jeab to Korat to see her babies, this was the KH (Korat Hilton?)

    "A clasic example of Thai logic, in the bathroom, the vanity tap wouldn't turn off, kept dribbling, so I showed the porter. He proceeded to turn it on, then off again but twisted the handle to the side, it stoped, he looked at me and walked out. No more problem, except it didn't stop when I tried to do the same."
    "Of course you love me darling, I handsome man 55555"

  8. #8
    Organic AI Quarky's Avatar
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    Quote Originally Posted by justcruzing1 View Post
    An extract from my TR when I took Jeab to Korat to see her babies, this was the KH (Korat Hilton?)

    "A clasic example of Thai logic, in the bathroom, the vanity tap wouldn't turn off, kept dribbling, so I showed the porter. He proceeded to turn it on, then off again but twisted the handle to the side, it stoped, he looked at me and walked out. No more problem, except it didn't stop when I tried to do the same."
    Are you suggesting inanimate objects also have a farang bias?
    My only experience was in a pie making factory managing the gravy team


  9. #9
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน justcruzing1's Avatar
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    Quote Originally Posted by Distantpeak View Post
    Are you suggesting inanimate objects also have a farang bias?
    No DP, it's just I have sex fingers.....everything I touch I F..k 555555
    "Of course you love me darling, I handsome man 55555"

  10. #10
    Uber Star Soi wanderer Thai Dreamer ผู้เพ้อฝัน Spot's Avatar
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    The logic applied to my last trip by S was along these lines,

    Pay 7000 baht because of an extra night stay in my package deal 5 star Motel (it was $50 for just me on top of the airfare when i booked it back home) when due to the floods we looked like being stranded in Phuket. Pay minibus driver 1000bht to get to bus station at Hero Circle from Near Airport.

    Fast forward to Isaan. Cousin has car takes us into town for a couple of hours I ask how much to give him... 2000 bht because I pay taxi 1000 in Phuket....

    Live and learn, I now am aware that car hire and a driver for 12 hours would have been cheaper.....

    But what price "face" and this driver was on her deceased husbands family.... would hardly acknowledge me even when i am buying him and everyone KFC....
    Last edited by Spot; 18th March 2012 at 13:11.
    Ohhhh, Pigsy! You call yourself a demon? จูบก้นของฉัน Everything I post here is IMHO and IME... I am no expert....

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